Frequently Asked Questions

How Does Capture Extractor Work?

Click on the Training Videos tab above and Watch "How to Work Capture Extractor"

How do I activate?

Double click your Capture Extractor icon from your desk top. Enter the email address you provided when you purchased.

Will Capture Extractor work on more than one computer?

Yes, but only on one computer at a time. Double click your Capture Extractor icons from your desk top. Click the de-activate button lower right. Go to www.captureextractor.com on your other computer that you want to use. Download and install. DO NOT PAY AGAIN. Double click Capture Extractor from your desk top. Enter the email address you provided when you purchased.

How do contact technical support?

support@netextractor.com

Who do I contact for general questions or sales?

800-215-0292 or sales@netextractor.com

Are there training videos?

Yes. www.captureextractor.com Click Training Videos tab at the top

Do you have any monthly charges?

No

Are there free updates?

Yes, for life.

Is there a free demo?

Yes. Just install from the main page. Capture Extractor run in demo mode until you purchase and activate.